RKL Resources is assisting one of its clients to identify a Lead Technician – IT infrastructure Support person to work in the Newark, DE area. IT Infrastructure positions involve designing, integrating, and maintaining hardware and software systems. As a professional in this field, you will diagnose and resolve system issues, monitor and troubleshoot networks, and work with the Office of Information Security to implement response plans for threats and attacks. To qualify, you should have 5+ years’ experience in IT, strong desktop support skills, and knowledge of Windows O/S, O365, and Active Directory.

Responsibilities:

• Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet business needs.
• Diagnose, troubleshoot, and resolve system issues and/or respond to outages.
• Interface with University organizations to resolve service-related issues.
• Manage, research, and resolve complex end-user escalation incidents.
• Maintain reliability of systems and networks by monitoring, running tests, and troubleshooting.
• Test and perform upgrades and patches to installed operating systems and software.
• Monitor backups and plans for installed systems.
• Maintain familiarity of recovery plans for every critical function.
• May install, configure, maintain, upgrade, and support systems, networks, and software.
• May develop plans, schedules, and requirements for deployment of systems.
• May design and develop custom programs to aid in systems management.
• Monitor, maintain, and execute automation processes and procedures.
• Work with Office of Information Security to monitor threats, alerts, and security vulnerabilities for installed systems; implement response plan for various types of threats and attacks.
• Create and maintain system documentation of processes, procedures, plans, and configurations.

Qualifications:

• No degree requirements, however, at least 5 years of experience in the IT field working at a production site.
• Strong desktop support Experience.
• Experience with Windows O/S, O365, Teams, Teams phones, and Active Directory (active roles preferred).
• Experience with printers, Basic Server O/S.
• Setting up shares and permissions, image computers, adding email to iPhones, make patch cables.
• Understand switches (how they work and access by putty).
• Can create and keep up documentation.
• Worked with Intermec printers and scanners.
• Worked with Raspberry PIs.
• Worked with Dell computers.